Due to the COVID-19 pandemic, digitally friendly content and communications have become a requirement for a competitive customer experience and increasing customer retention.
What does this mean for the banking industry?
As the banking industry continues to transition to digital services, they’re struggling to make user interfaces universally accessible which presents huge legal problems and exposes banks to litigation. Modern web and mobile applications are making great strides in complying with Lignes directrices sur l'accessibilité du contenu web, but internal business applications, corporate communications, and marketing groups are struggling to generate universally accessible content with Article 508 compliance.
An enterprise may have hundreds, if not thousands, of business applications generating daily content and storing communications in archive systems. Business rules mandate that this content be available for years, sometimes even decades, causing a huge compliance issue. This has hampered digital transformation for many organizations and exposed them to litigation risks and customer retention.
How new regulations are driving change
Federal and state-level regulations have been implemented to ensure access to content and services for people with visual, linguistic, and comprehensive disabilities and those with ADHD and dyslexic disorders. These regulations are steadily increasing worldwide, making it a legal imperative to have all content accessible to all consumers and employers.
Using outdated authoring tools and high-volume composition tools to produce statements, letters, and reports, is a huge issue because they cannot properly apply universally accessible tagging to meet regulations.
These regulations apply to business and consumer-facing interfaces, marketing collaterals, corporate communications, transactional documents, financial reports, instructional, proactive coaching financial wellness information, and general help content. Each area within an enterprise must embrace universal accessibility to protect the company from exposure to litigation and ensure all content is accessible.
How to achieve universal accessibility
The first step most take is to ensure the business and consumer-facing interfaces comply with accessibility standards by remediating screen content and navigation and ending the creation of non-compliant.
The volume of applications can make it difficult to remediate in a timely or cost-effective manner and inserting universal accessibility tags post composition may be a faster, more cost-effective approach.
How ADStream helps enterprises transition
Digital banking services are revolutionizing the banking industry, drastically changing how they interact with consumers. These industries must be developing content that is accessible to all. AbleDocs experts are available to help find the right solution for every industry.
Manually converting hundreds to millions of archived documents is an unrealistic and expensive challenge. ADStream seamlessly converts high-volume and repetitive documents WCAG 2.0+ AA and PDF/UA (ISO-14289-1) accessible and compliant formats. ADStream is the only way to ensure these types of documents are accessible and compliant without manual intervention.
AbleDocs’ ADStream is the best solution for financial service firms to remediate and create universally accessible compliant content.